Privacy Policy
Privacy Policy
Your privacy matters to us. This page explains what personal data Erisin Worldwide collects when you visit our website, chat with us or place an order, why we collect it, who we share it with and the rights you have. Last updated: October 2026.
SecureEncrypted HTTPS on every page
No card storagePayments handled by PayPal and our card processor
Never soldWe do not sell or rent your data
Your controlAccess, correct or delete your data
Who we are
Erisin Worldwide runs this online store and is responsible for your personal data (the “data controller”).
- Website: www.erisinworldwide.com
- Email: sales@erisinworldwide.com
- Phone / WhatsApp: +20 106 884 6833
- EU return centre: Hannover, Germany
What data we collect
- Order details: name, billing and shipping address, email, phone number, products ordered and order history.
- Account details: if you create an account, your login email and saved addresses.
- Support messages: what you send us by live chat, WhatsApp, email or our contact form, including your car model and photos you share.
- Newsletter: your email address, if you subscribe.
- Technical data: IP address, browser type, device and pages visited, collected through cookies and server logs.
We never see or store your full card number. Card and PayPal details are entered directly with the payment provider.
How we use your data
- To fulfil your order: process payment, ship from our Hong Kong, UK or Germany warehouse and send order and tracking emails.
- To support you: confirm the right unit for your car, help with installation, warranty and returns.
- To send offers: only if you subscribe to our newsletter. You can unsubscribe at any time.
- To protect our store: prevent fraud and spam, and keep the website secure.
- To meet legal duties: keep invoices and tax records.
Our legal bases are: performing your contract (orders), your consent (newsletter, optional cookies), our legitimate interests (support, security) and legal obligations (accounting).
Who we share it with
We share only what each service needs to do its job:
- Payment providers: PayPal and our card payment processor.
- Shipping carriers: such as DHL, DPD, EMS and Hong Kong Post, to deliver your parcel.
- Hosting and email: our secure cloud server and email delivery service.
- Live chat: tawk.to, which runs our chat window.
- Messaging: WhatsApp, if you choose to contact us there.
- Authorities: customs, tax or law enforcement, only when the law requires it.
We do not sell, rent or trade your personal data.
Cookies
Cookies are small files saved in your browser. We use:
- Essential cookies: keep your cart, login, currency choice and checkout working. The store cannot work without them.
- Preference cookies: remember your wishlist and settings.
- Chat cookies: let tawk.to keep your conversation open as you browse.
You can block or delete cookies in your browser settings, but some parts of the store, such as the cart, may then stop working.
How long we keep it
- Orders and invoices: as long as tax and accounting law requires, usually up to 10 years.
- Customer accounts: until you ask us to delete your account.
- Support messages: up to 3 years, so we can help with warranty claims.
- Newsletter: until you unsubscribe.
- Server logs: a short period for security only.
Your rights
Depending on where you live, including under the EU and UK GDPR, you have the right to:
Access and copy
Ask what data we hold about you and receive a copy.
Correct or delete
Fix wrong data or ask us to erase it, unless we must keep it by law.
Object or withdraw
Stop marketing at any time and object to other processing.
To use any of these rights, email sales@erisinworldwide.com. We reply within 30 days. You can also complain to your local data protection authority.
International transfers: because we ship worldwide from warehouses in Hong Kong, the UK and Germany, your data may be processed outside your country. We only use trusted providers and share the minimum needed to complete your order.
Security, children and changes
- Security: our whole website uses HTTPS encryption, and access to customer data is limited to staff who need it.
- Children: our store is not intended for children under 16, and we do not knowingly collect their data.
- Changes: we may update this policy. The date at the top shows the latest version.
