Warranty & Return

WARRANTY & RETURN

Warranty & Return Policy

Shop with confidence. Every Erisin unit is brand new. In addition, we test each one before shipping and back it with our one-year warranty.

1 YearFull warranty

30 DaysEasy returns

TestedBefore every shipment

PayPalSecure refunds

One-Year Warranty

All products are brand new. Also, our one-year warranty covers every unit from the date of purchase.

However, the warranty applies only to orders you place on erisinworldwide.com. For example, for purchases from Amazon or eBay, please contact that seller instead.

30-Day Returns

Not as described, or no longer needed? Return it within 30 days of purchase, as long as it is:

  • Brand new and unused
  • Complete with all parts
  • In resalable condition

However, we cannot accept used items without a defect.

Damaged, Missing or Empty Parcel?

We inspect every unit and pack it carefully. Still, if something is wrong on delivery, follow these steps:

1

Check before signing

If the box is damaged, empty or the unit is broken, refuse the delivery.

2

Open with the courier

If you must sign first, then open it in front of the courier and ask them to record the problem.

3

Send us photos within 7 days

For example, the outside of the box with the label, the opened box and close-ups of the damage.

Keep all packaging. You need a courier record to make a claim. With it, we will fully compensate you.

Wrong or Missing Item

Contact us right away and keep the item in its original condition. Then we will exchange it or send the missing parts.

Defective Item

First, email us. Our technicians will then try to solve it remotely, because most issues come from settings or installation.

If we confirm the unit is defective, we will issue an RMA number for the return.

Return Shipping

  • First of all, the customer pays the cost of returning the item to us.
  • However, for returns within 3 months of purchase, we pay to send the repaired or replacement item back to you.
  • Send returns by registered post. We do not accept express or unpaid (cash-on-delivery) parcels, so we will send them back at your expense.
  • You return items at your own risk. Therefore, please pack carefully and address correctly. If poor packaging damages an item, we will send it back at your expense.
  • Finally, if our technicians find no defect, the buyer pays all costs, including return shipping and a checking fee.

Returns to UK, Germany or Australia Warehouse

If you bought from our UK, German or Australian warehouse, you can also return the item there for warranty service.

Write your RMA number clearly on the parcel next to the return address. Otherwise, your return will take much longer. Do not send it to the sender address on your original package. Instead, use only the address we give you with your RMA.

Refunds

As soon as we receive and check your return, we refund you through PayPal.

Refurbished & Second-Hand

We sell these at a reduced price and clearly describe their condition. However, these items have no warranty and you cannot return them.

Installation

We recommend installation by a professional installer. However, we do not cover installation costs.

Need help with your order?

Our support team will get back to you as soon as possible.

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