Buyer Protection
Return and Refund
Buyer Protection
Every item is brand new, straight from the factory. If anything goes wrong, we refund, replace or repair it.
7 DaysRefund
20 DaysReplacement
1 YearRepair
FreeShipping back to you
Return & Refund
Received a faulty item? Contact us within 3 days of signing for the delivery. Depending on when you return it, we will:
Within 7 days: Refund
Full refund of the item price. Shipping costs are not refunded.
Within 20 days: Replace
We send you a replacement unit.
Within 1 year: Repair
We repair the unit under warranty, from the purchase date.
- You pay the postage to return the item to us. We pay to ship it back to you.
- All returns must be approved by our after-sales team first. We are not responsible for parcels sent without prior notice.
- Returns of non-defective items are charged an administrative fee.
One-Year Factory Warranty
Every unit is covered by a one-year factory warranty from the date of purchase.
Accessories are not covered by the warranty.
What Voids the Warranty
- Damage from wear and tear, dirt, misuse, improper installation or operation, neglect or accident
- Damage caused by poor packaging when returning the item
- Opening or repair of the unit by an unauthorised person
Before You Return: Get an RMA Number
For any warranty return, contact us first to receive your RMA number. It looks like this:
GRSRAASCN-XXX-XXXX
Required. Parcels without an RMA number cannot be identified and will not be processed.
Need to return an item?
Contact our after-sales team to get your RMA number.
