{"id":2529,"date":"2020-08-11T15:20:20","date_gmt":"2020-08-11T15:20:20","guid":{"rendered":"http:\/\/erisinworldwide.com\/?page_id=2529"},"modified":"2026-10-16T18:15:03","modified_gmt":"2026-10-16T18:15:03","slug":"warranty-return","status":"publish","type":"page","link":"https:\/\/www.erisinworldwide.com\/de\/warranty-return\/","title":{"rendered":"Garantie &amp; R\u00fcckgabe"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row row top-row wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"porto-u-heading  wpb_custom_95aa9a11c17ad45cfabaf210d84ee7cc porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   style=\"font-weight:700;font-size:19px;\">WARRANTY &amp; RETURN<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row top-row porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<div class=\"ewp\">\n<p><!-- HERO --><\/p>\n<div class=\"ewp-hero\">\n<div class=\"ewp-shield\"><\/div>\n<h2>Warranty &amp; Return Policy<\/h2>\n<p>Shop with confidence. Every Erisin unit is brand new. In addition, we test each one before shipping and back it with our one-year warranty.<\/p>\n<\/div>\n<p><!-- HIGHLIGHTS --><\/p>\n<div class=\"ewp-hl\">\n<div>\n<div class=\"ic\"><\/div>\n<p><b>1 Year<\/b>Full warranty<\/p>\n<\/div>\n<div>\n<div class=\"ic\"><\/div>\n<p><b>30 Days<\/b>Easy returns<\/p>\n<\/div>\n<div>\n<div class=\"ic\"><\/div>\n<p><b>Getestet<\/b>Vor jeder Lieferung<\/p>\n<\/div>\n<div>\n<div class=\"ic\"><\/div>\n<p><b>PayPal<\/b>Secure refunds<\/p>\n<\/div>\n<\/div>\n<div class=\"ewp-grid\">\n<p><!-- WARRANTY --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>One-Year Warranty<\/h3>\n<\/div>\n<p>All products are brand new. Also, our <strong>one-year warranty<\/strong> covers every unit from the date of purchase.<\/p>\n<div class=\"ewp-note info\">\n<p>However, the warranty applies only to orders you place on <a href=\"https:\/\/www.erisinworldwide.com\/de\/\">erisinworldwide.com<\/a>. For example, for purchases from Amazon or eBay, please contact that seller instead.<\/p>\n<\/div>\n<\/div>\n<p><!-- 30 DAY --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>30-Day Returns<\/h3>\n<\/div>\n<p>Not as described, or no longer needed? Return it within <strong>30 days<\/strong> of purchase, as long as it is:<\/p>\n<ul>\n<li>Brand new and unused<\/li>\n<li>Complete with all parts<\/li>\n<li>In resalable condition<\/li>\n<\/ul>\n<p>However, we cannot accept used items without a defect.<\/p>\n<\/div>\n<p><!-- DAMAGED PARCEL --><\/p>\n<div class=\"ewp-card full\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Damaged, Missing or Empty Parcel?<\/h3>\n<\/div>\n<p>We inspect every unit and pack it carefully. Still, if something is wrong on delivery, follow these steps:<\/p>\n<div class=\"ewp-steps\">\n<div class=\"ewp-step\">\n<div class=\"n\">1<\/div>\n<h4>Check before signing<\/h4>\n<p>If the box is damaged, empty or the unit is broken, refuse the delivery.<\/p>\n<\/div>\n<div class=\"ewp-step\">\n<div class=\"n\">2<\/div>\n<h4>Open with the courier<\/h4>\n<p>If you must sign first, then open it in front of the courier and ask them to record the problem.<\/p>\n<\/div>\n<div class=\"ewp-step\">\n<div class=\"n\">3<\/div>\n<h4>Send us photos within 7 days<\/h4>\n<p>For example, the outside of the box with the label, the opened box and close-ups of the damage.<\/p>\n<\/div>\n<\/div>\n<div class=\"ewp-note warn\">\n<p><strong>Keep all packaging.<\/strong> You need a courier record to make a claim. With it, we will fully compensate you.<\/p>\n<\/div>\n<\/div>\n<p><!-- WRONG ITEM --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Wrong or Missing Item<\/h3>\n<\/div>\n<p>Contact us right away and keep the item in its original condition. Then we will <strong>exchange it or send the missing parts<\/strong>.<\/p>\n<\/div>\n<p><!-- DEFECTIVE --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Defective Item<\/h3>\n<\/div>\n<p>First, email us. Our technicians will then try to <strong>solve it remotely<\/strong>, because most issues come from settings or installation.<\/p>\n<p>If we confirm the unit is defective, we will issue an <strong>RMA number<\/strong> for the return.<\/p>\n<\/div>\n<p><!-- SHIPPING --><\/p>\n<div class=\"ewp-card full\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Return Shipping<\/h3>\n<\/div>\n<ul>\n<li>First of all, the customer pays the cost of returning the item to us.<\/li>\n<li>However, for returns within <strong>3 months<\/strong> of purchase, we pay to send the repaired or replacement item back to you.<\/li>\n<li>Send returns by <strong>registered post<\/strong>. We do not accept express or unpaid (cash-on-delivery) parcels, so we will send them back at your expense.<\/li>\n<li>You return items at your own risk. Therefore, please pack carefully and address correctly. If poor packaging damages an item, we will send it back at your expense.<\/li>\n<li>Finally, if our technicians find no defect, the buyer pays all costs, including return shipping and a checking fee.<\/li>\n<\/ul>\n<\/div>\n<p><!-- WAREHOUSE --><\/p>\n<div class=\"ewp-card full\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Returns to UK, Germany or Australia Warehouse<\/h3>\n<\/div>\n<p>If you bought from our UK, German or Australian warehouse, you can also return the item there for warranty service.<\/p>\n<div class=\"ewp-note warn\">\n<p><strong>Write your RMA number clearly on the parcel<\/strong> next to the return address. Otherwise, your return will take much longer. Do <strong>not<\/strong> send it to the sender address on your original package. Instead, use only the address we give you with your RMA.<\/p>\n<\/div>\n<\/div>\n<p><!-- REFUND --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Refunds<\/h3>\n<\/div>\n<p>As soon as we receive and check your return, we refund you through <strong>PayPal<\/strong>.<\/p>\n<\/div>\n<p><!-- REFURB --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Refurbished &amp; Second-Hand<\/h3>\n<\/div>\n<p>We sell these at a reduced price and clearly describe their condition. However, these items have <strong>no warranty<\/strong> and you cannot return them.<\/p>\n<\/div>\n<p><!-- INSTALL --><\/p>\n<div class=\"ewp-card full\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><\/div>\n<h3>Installation<\/h3>\n<\/div>\n<p>We recommend installation by a professional installer. However, we do not cover installation costs.<\/p>\n<\/div>\n<\/div>\n<p><!-- CTA --><\/p>\n<div class=\"ewp-cta\">\n<h3>Need help with your order?<\/h3>\n<p>Our support team will get back to you as soon as possible.<\/p>\n<div class=\"ewp-btns\"><a href=\"mailto:sales@erisinworldwide.com\">Email Us<\/a><br \/>\n<a class=\"alt\" href=\"https:\/\/www.erisinworldwide.com\/de\/contact-us\/\">Contact Form<\/a><\/div>\n<\/div>\n<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"WARRANTY &amp; RETURN Warranty &amp; Return Policy Shop with confidence. Every Erisin unit is brand new. In addition, we test each one before shipping and back it with our one-year warranty. 1 YearFull warranty 30 DaysEasy returns TestedBefore every shipment PayPalSecure refunds One-Year Warranty All products are brand new. Also, our one-year warranty covers every [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2529","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty &amp; Return | Erisin Worldwide<\/title>\n<meta name=\"description\" content=\"Warranty &amp; Return policy: 1-year warranty on every Erisin car stereo and simple returns with an RMA number. 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