{"id":2519,"date":"2020-08-10T15:58:42","date_gmt":"2020-08-10T15:58:42","guid":{"rendered":"http:\/\/erisinworldwide.com\/?page_id=2519"},"modified":"2026-10-16T14:37:36","modified_gmt":"2026-10-16T14:37:36","slug":"buyer-protection","status":"publish","type":"page","link":"https:\/\/www.erisinworldwide.com\/de\/buyer-protection\/","title":{"rendered":"Buyer Protection"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row row top-row wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"porto-u-heading  wpb_custom_95aa9a11c17ad45cfabaf210d84ee7cc porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   style=\"font-weight:700;font-size:19px;\">Return and Refund<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<div class=\"ewp\">\n<p>  <!-- HERO --><\/p>\n<div class=\"ewp-hero\">\n<div class=\"ewp-shield\"><svg viewbox=\"0 0 24 24\" width=\"32\" height=\"32\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path><path d=\"m9 12 2 2 4-4\"><\/path><\/svg><\/div>\n<h2>Buyer Protection<\/h2>\n<p>Every item is brand new, straight from the factory. If anything goes wrong, we refund, replace or repair it.<\/p>\n<\/div>\n<p>  <!-- HIGHLIGHTS --><\/p>\n<div class=\"ewp-hl\">\n<div>\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"#f4631b\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"2\" y=\"5\" width=\"20\" height=\"14\" rx=\"2\"><\/rect><path d=\"M2 10h20\"><\/path><\/svg><\/div>\n<p><b>7 Days<\/b><span>Refund<\/span><\/div>\n<div>\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"#f4631b\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 12a9 9 0 1 0 3-6.7L3 8\"><\/path><path d=\"M3 3v5h5\"><\/path><\/svg><\/div>\n<p><b>20 Days<\/b><span>Replacement<\/span><\/div>\n<div>\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"#f4631b\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14.7 6.3a1 1 0 0 0 0 1.4l1.6 1.6a1 1 0 0 0 1.4 0l3.8-3.8a6 6 0 0 1-7.9 7.9l-6.9 6.9a2.1 2.1 0 0 1-3-3l6.9-6.9a6 6 0 0 1 7.9-7.9z\"><\/path><\/svg><\/div>\n<p><b>1 Year<\/b><span>Repair<\/span><\/div>\n<div>\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"#f4631b\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"1\" y=\"3\" width=\"15\" height=\"13\"><\/rect><path d=\"M16 8h4l3 3v5h-7z\"><\/path><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"><\/circle><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"><\/circle><\/svg><\/div>\n<p><b>Free<\/b><span>Shipping back to you<\/span><\/div>\n<\/div>\n<div class=\"ewp-grid\">\n<p>    <!-- RETURN & REFUND --><\/p>\n<div class=\"ewp-card full\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 12a9 9 0 1 0 3-6.7L3 8\"><\/path><path d=\"M3 3v5h5\"><\/path><\/svg><\/div>\n<h3>Return &amp; Refund<\/h3>\n<\/div>\n<p>Received a faulty item? Contact us <strong>within 3 days<\/strong> of signing for the delivery. Depending on when you return it, we will:<\/p>\n<div class=\"ewp-steps\">\n<div class=\"ewp-step\">\n<div class=\"n\">7<\/div>\n<h4>Within 7 days: Refund<\/h4>\n<p>Full refund of the item price. Shipping costs are not refunded.<\/p>\n<\/div>\n<div class=\"ewp-step\">\n<div class=\"n\">20<\/div>\n<h4>Within 20 days: Replace<\/h4>\n<p>We send you a replacement unit.<\/p>\n<\/div>\n<div class=\"ewp-step\">\n<div class=\"n\">1Y<\/div>\n<h4>Within 1 year: Repair<\/h4>\n<p>We repair the unit under warranty, from the purchase date.<\/p>\n<\/div>\n<\/div>\n<ul>\n<li>You pay the postage to return the item to us. <strong>We pay to ship it back to you.<\/strong><\/li>\n<li>All returns must be <strong>approved by our after-sales team first<\/strong>. We are not responsible for parcels sent without prior notice.<\/li>\n<li>Returns of non-defective items are charged an administrative fee.<\/li>\n<\/ul>\n<\/div>\n<p>    <!-- WARRANTY --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path><\/svg><\/div>\n<h3>One-Year Factory Warranty<\/h3>\n<\/div>\n<p>Every unit is covered by a <strong>one-year factory warranty<\/strong> from the date of purchase.<\/p>\n<div class=\"ewp-note info\"><svg viewbox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"#2f6fdb\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><path d=\"M12 16v-4M12 8h.01\"><\/path><\/svg><\/p>\n<p>Accessories are not covered by the warranty.<\/p>\n<\/div>\n<\/div>\n<p>    <!-- VOID --><\/p>\n<div class=\"ewp-card\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><path d=\"m4.9 4.9 14.2 14.2\"><\/path><\/svg><\/div>\n<h3>What Voids the Warranty<\/h3>\n<\/div>\n<ul>\n<li>Damage from wear and tear, dirt, misuse, improper installation or operation, neglect or accident<\/li>\n<li>Damage caused by poor packaging when returning the item<\/li>\n<li>Opening or repair of the unit by an unauthorised person<\/li>\n<\/ul>\n<\/div>\n<p>    <!-- RMA --><\/p>\n<div class=\"ewp-card full\">\n<div class=\"ewp-head\">\n<div class=\"ic\"><svg viewbox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 8 12 3 3 8v8l9 5 9-5z\"><\/path><path d=\"M3 8l9 5 9-5M12 13v8\"><\/path><\/svg><\/div>\n<h3>Before You Return: Get an RMA Number<\/h3>\n<\/div>\n<p>For any warranty return, contact us first to receive your RMA number. It looks like this:<\/p>\n<p style=\"font-size:20px;font-weight:700;letter-spacing:1px;color:#1d1d1f;background:#f7f7f8;border:2px dashed #f4631b;border-radius:10px;padding:12px 16px;text-align:center;margin:10px 0\">GRSRAASCN-XXX-XXXX<\/p>\n<div class=\"ewp-note warn\"><svg viewbox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"#f4631b\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M10.3 3.9 1.8 18a2 2 0 0 0 1.7 3h17a2 2 0 0 0 1.7-3L13.7 3.9a2 2 0 0 0-3.4 0z\"><\/path><path d=\"M12 9v4M12 17h.01\"><\/path><\/svg><\/p>\n<p><strong>Required.<\/strong> Parcels without an RMA number cannot be identified and will not be processed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>  <!-- CTA --><\/p>\n<div class=\"ewp-cta\">\n<h3>Need to return an item?<\/h3>\n<p>Contact our after-sales team to get your RMA number.<\/p>\n<div class=\"ewp-btns\">\n      <a href=\"mailto:sales@erisinworldwide.com\"><svg viewbox=\"0 0 24 24\" width=\"18\" height=\"18\" fill=\"none\" stroke=\"#f4631b\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"><\/rect><path d=\"m22 6-10 7L2 6\"><\/path><\/svg>Email Us<\/a><br \/>\n      <a class=\"alt\" href=\"https:\/\/www.erisinworldwide.com\/de\/warranty-return\/\"><svg viewbox=\"0 0 24 24\" width=\"18\" height=\"18\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path><\/svg>Full Warranty Policy<\/a>\n    <\/div>\n<\/div>\n<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Return and Refund Buyer Protection Every item is brand new, straight from the factory. If anything goes wrong, we refund, replace or repair it. 7 DaysRefund 20 DaysReplacement 1 YearRepair FreeShipping back to you Return &amp; Refund Received a faulty item? Contact us within 3 days of signing for the delivery. Depending on when you [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2519","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Buyer Protection | Safe Shopping | Erisin Worldwide<\/title>\n<meta name=\"description\" content=\"Shop safely at Erisin Worldwide: secure payment, tracked shipping, compatibility check and buyer protection on every order.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.erisinworldwide.com\/de\/buyer-protection\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Buyer Protection | Safe Shopping | Erisin Worldwide\" \/>\n<meta property=\"og:description\" content=\"Shop safely at Erisin Worldwide: secure payment, tracked shipping, compatibility check and buyer protection on every order.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.erisinworldwide.com\/de\/buyer-protection\/\" \/>\n<meta property=\"og:site_name\" content=\"Erisin Worldwide\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/erisinworldwide\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-16T14:37:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.erisinworldwide.com\/wp-content\/uploads\/2026\/10\/erisin-site-image-1200x675-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/buyer-protection\\\/\",\"url\":\"https:\\\/\\\/www.erisinworldwide.com\\\/buyer-protection\\\/\",\"name\":\"Buyer Protection | Safe Shopping | Erisin Worldwide\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/#website\"},\"datePublished\":\"2020-08-10T15:58:42+00:00\",\"dateModified\":\"2026-10-16T14:37:36+00:00\",\"description\":\"Shop safely at Erisin Worldwide: secure payment, tracked shipping, compatibility check and buyer protection on every order.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/buyer-protection\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.erisinworldwide.com\\\/buyer-protection\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/buyer-protection\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.erisinworldwide.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Buyer Protection\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/#website\",\"url\":\"https:\\\/\\\/www.erisinworldwide.com\\\/\",\"name\":\"Erisin Worldwide\",\"description\":\"Android Car Stereos, CarPlay Head Units &amp; GPS Navigation\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/#organization\"},\"alternateName\":\"Erisin\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.erisinworldwide.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/#organization\",\"name\":\"Erisin Worldwide\",\"alternateName\":\"Erisin\",\"url\":\"https:\\\/\\\/www.erisinworldwide.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.erisinworldwide.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/erisin-logo-512.png\",\"contentUrl\":\"https:\\\/\\\/www.erisinworldwide.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/erisin-logo-512.png\",\"width\":512,\"height\":512,\"caption\":\"Erisin Worldwide\"},\"image\":{\"@id\":\"https:\\\/\\\/www.erisinworldwide.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/erisinworldwide\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Buyer Protection | Safe Shopping | Erisin Worldwide","description":"Shop safely at Erisin Worldwide: secure payment, tracked shipping, compatibility check and buyer protection on every order.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.erisinworldwide.com\/de\/buyer-protection\/","og_locale":"de_DE","og_type":"article","og_title":"Buyer Protection | Safe Shopping | Erisin Worldwide","og_description":"Shop safely at Erisin Worldwide: secure payment, tracked shipping, compatibility check and buyer protection on every order.","og_url":"https:\/\/www.erisinworldwide.com\/de\/buyer-protection\/","og_site_name":"Erisin Worldwide","article_publisher":"https:\/\/www.facebook.com\/erisinworldwide","article_modified_time":"2026-10-16T14:37:36+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.erisinworldwide.com\/wp-content\/uploads\/2026\/10\/erisin-site-image-1200x675-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"2\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.erisinworldwide.com\/buyer-protection\/","url":"https:\/\/www.erisinworldwide.com\/buyer-protection\/","name":"Buyer Protection | Safe Shopping | Erisin Worldwide","isPartOf":{"@id":"https:\/\/www.erisinworldwide.com\/#website"},"datePublished":"2020-08-10T15:58:42+00:00","dateModified":"2026-10-16T14:37:36+00:00","description":"Shop safely at Erisin Worldwide: secure payment, tracked shipping, compatibility check and buyer protection on every order.","breadcrumb":{"@id":"https:\/\/www.erisinworldwide.com\/buyer-protection\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.erisinworldwide.com\/buyer-protection\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.erisinworldwide.com\/buyer-protection\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.erisinworldwide.com\/"},{"@type":"ListItem","position":2,"name":"Buyer Protection"}]},{"@type":"WebSite","@id":"https:\/\/www.erisinworldwide.com\/#website","url":"https:\/\/www.erisinworldwide.com\/","name":"Erisin Worldwide","description":"Android Car Stereos, CarPlay Head Units &amp; GPS Navigation","publisher":{"@id":"https:\/\/www.erisinworldwide.com\/#organization"},"alternateName":"Erisin","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.erisinworldwide.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.erisinworldwide.com\/#organization","name":"Erisin Worldwide","alternateName":"Erisin","url":"https:\/\/www.erisinworldwide.com\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.erisinworldwide.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.erisinworldwide.com\/wp-content\/uploads\/2026\/10\/erisin-logo-512.png","contentUrl":"https:\/\/www.erisinworldwide.com\/wp-content\/uploads\/2026\/10\/erisin-logo-512.png","width":512,"height":512,"caption":"Erisin Worldwide"},"image":{"@id":"https:\/\/www.erisinworldwide.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/erisinworldwide"]}]}},"_links":{"self":[{"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/pages\/2519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/comments?post=2519"}],"version-history":[{"count":2,"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/pages\/2519\/revisions"}],"predecessor-version":[{"id":28892,"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/pages\/2519\/revisions\/28892"}],"wp:attachment":[{"href":"https:\/\/www.erisinworldwide.com\/de\/wp-json\/wp\/v2\/media?parent=2519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}