FAQ

Can I cancel my order after delivery?

Orders can not be cancelled after delivery. Please make sure if you want the item before your buy.

Why not power on the unit?

1 - Please check whether the power cable connected well or not: ACC and BATT to Anode, GND to cathode or Ground.

2- whether you find the correct power-on button.

3- please check whether the fuse of power cable melt or not.

4-please disconnect it from the car then reconnect it, or try to connect this unit with the other Car Battery (DC 12V).

5-press RESET button on the panel .

No Sound

1- please check whether you have cut down the volume to a low level. 

2- please check whether you have turned on the MUTE button.

3- try to change the mode (such as FM, TV, DVD, USB, SD, GPS).

4- please cut off all the connections and reconnect it again, then reset this unit.

5- try to output audio to the other unit through RCA outputs and check whether the sound will work fine or not 

How to link Bluetooth between unit and my phone?

please use your phone to search the Bluetooth device, when you find the device CAR KIT, please enter the password 0000, then it will show “link ok” or else on the screen, after that you can use it to make phone calls or listen music. Please attention: for some unit, you should switch the unit to the Bluetooth mode and press “pair” button on the screen firstly, it will show “waiting for pairing” on the screen, then you can use your phone to search this CAR KIT device.

Can the TV work in my country?

The broadcasting of this item is available for either PAL or NTSC. So it depends on which video format is in your country.

Where does my product shipped from?

At the moment, buyer can choose shipping from our UK Warehouse or HK Warehouse, For UK and Europe buyers,it is better to buy from our UK Warehouse to avoid much customs tax and VAT

Why I can not watch DVB-T Program?

For this,it must be that your unit is a analog TV one, so the digital TV antenna can not be inserted, as analog TV system just supports analog TV antenna, the port is not the same,some buyers just think to buy a digital TV antenna then can watch digital TV program in analog TV system, this is impossible

Why ES796V/ES738D no DVB-T TV Signal?

If so please connect the pink brake wire to you car power' negative,then all ok.

Can not load and read a disc?

1- please check whether there is a disc inside the unit.

2- make sure you have taken off the two screws on the shell.

3- please check if Disc is scratched, try with a new disc.

4- Press the RESET Button or re-connect the power cable.